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How mytwon88 Handles Your Personal Data

At mytwon88, we take the handling of your personal data seriously — from the moment you open your account to every transaction you make using Touch 'n Go…

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What This Policy Covers and Where It Applies

mytwon88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all personal data collected through the mytwon88 website and any related services accessible where local law permits. We collect information you provide directly — such as your name, contact details and account credentials — as well as data generated automatically when

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you browse or transact, including device identifiers and session logs. Payment-related data submitted through Touch 'n Go, GrabPay, Boost dan FPX is processed via encrypted channels and is never stored in plain text on our servers. We may update this policy from time to time; when
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we do, the revised version will be posted at this URL with a current effective date. Continued use of your account after any update constitutes acknowledgement of the revised terms. If you disagree with any part of this policy, you are free to close your account
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and request deletion of your data by contacting our support team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Reach Us About Your Privacy Rights

If you want to access, correct or delete your personal data, our support team can action your request. We aim to respond to all data-related enquiries within two business days.

Live Chat Our live chat channel is available around the clock. Start a conversation directly from the mytwon88 website and a support agent will handle your data enquiry in real time, usually within minutes.

Email Support Send a detailed request to our dedicated privacy email address. Include your registered account username so we can locate your records quickly and process your request within two business days.

Help Centre Our Help Centre contains step-by-step articles on accessing account data, updating personal details and submitting a formal deletion request — available any time without needing to contact an agent.

AMALAN PERLINDUNGAN DATA

How We Protect and Manage Your Data

mytwon88 applies layered security practices across data collection, storage, access control and retention to keep your account information protected.

Data Collection Scope

We collect only what is necessary: your name, email address, phone number, account activity logs and payment method identifiers. We do not collect payment card numbers directly — those pass through the payment provider's own encrypted gateway.

Cookie Usage

We use session cookies to keep you logged in and functional cookies to remember your language and display settings. Analytics cookies help us understand page performance. You can manage cookie preferences through your browser settings at any time.

Account Security Measures

Your account password is hashed using industry-standard algorithms before storage — we cannot read it in plain text. We also support two-factor authentication via your registered mobile number to add a second layer of verification at login.

Data Retention Policy

We retain your account data for as long as your account remains active and for a defined period after closure, as required by financial and regulatory record-keeping obligations applicable in Malaysia. After that period, data is permanently deleted.

Third-Party Sharing

We share data with third parties only where necessary: payment processors for Touch 'n Go, GrabPay, Boost dan FPX transactions, identity verification services, and fraud-prevention providers. We do not sell your personal data to any party.

Your Right to Request Changes

You have the right to request access to your personal data, correct any inaccuracy, or ask for deletion where no legal retention obligation applies. Submit your request via live chat or email and we will act on it within two business days.

Your Privacy Questions Answered

The questions below cover the most common concerns about how mytwon88 handles personal data. If your question is not listed here, reach out through live chat or email and our support team will clarify.

We collect your full name, email address, phone number and country of residence. Once you make a deposit, our payment processor also records a transaction reference tied to your chosen method — Touch 'n Go, GrabPay, Boost dan FPX — but raw payment credentials stay with the processor, not with us.

Account passwords are stored as salted hashes — not readable by any staff member. All data in transit is encrypted via TLS. Server access is restricted to authorised personnel only, and access logs are reviewed on a regular schedule to detect any anomalies.

Yes. Send a written request via email or live chat with your registered username. We will compile and send a copy of your account data in a readable format within two business days of verifying your identity.

Contact our support team through live chat or email and request account closure with data deletion. We will remove your personal data after fulfilling any mandatory retention period required by Malaysian financial record-keeping rules.

We share data only with the payment processors that handle your Touch 'n Go, GrabPay, Boost dan FPX transactions, our identity verification partner, and fraud-prevention tools. No personal data is sold to advertisers or data brokers under any circumstances.

We retain closed-account records for the period required by applicable Malaysian financial and anti-money-laundering regulations. Once that retention period ends, your personal data is permanently deleted from our systems with no recoverable backup retained.

Reach our dedicated privacy contact via the email address listed in the Help Centre, or start a live chat session. If you are unsatisfied with our response, you may escalate to the relevant Malaysian data protection authority as provided under local law.

How mytwon88 Handles Your Personal Data

Reach Us About Your Privacy Rights

How We Protect and Manage Your Data

Data Collection Scope

Cookie Usage

Account Security Measures

Data Retention Policy

Third-Party Sharing

Your Right to Request Changes

Your Privacy Questions Answered

01 What personal data does mytwon88 collect when I open an account?

02 How is my data protected from unauthorised access?

03 Can I request a copy of all data mytwon88 holds about me?

04 How do I ask mytwon88 to delete my personal data?

05 Does mytwon88 share my data with any third parties?

06 How long does mytwon88 keep my data after I close my account?

07 Who should I contact if I believe my privacy rights have been violated?

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